- 1. When will my Order be shipped?
Your order will be shipped once payment has been received. You will receive an email confirmation of the order received and this is when order processing will commence. The delivery time period is provided in the produce details page under ‘Warranty and Delivery’ tab.
- 2. What if I am not available when my goods are delivered?
Due to varying delivery driver schedules, we are unable to arrange preferred times for you, so it's important to be at the nominated address to receive goods. In the event you are not home to receive your delivery, a notification card will be left at the address so that you can arrange re-delivery, or collect from a local depot or post office. If you think you are not going to be home during the day, you can have the product delivered to your work place.
- 3. What will delivery cost me?
The delivery cost will depend on the product that you purchase and the quantity you buy. The delivery cost will also depend on the type of delivery that you choose ie. Standard or Express. You will be able to select the delivery option at checkout, where you will also be advised of the costs.
- 4. Which courier companies do you use?
We mainly use Australia Post, Toll, Fastway. For certain products, we may use companies like DHL, FEDEX, EMS, TNT and other couriers.
- 5. Where do you deliver?
We deliver all over Australia excluding some bulky items which we cannot deliver to some country areas.
- 6. Why am I unable to change my delivery method when placing an order?
Some products can only be shipped via one delivery method. For example, many technological items can only be safely shipped via Courier. Other products can only be shipped using Standard Delivery. Where more than one delivery method is available you will be able to choose which one to use in the checkout. If you have other preferences, you can use the ‘Contact Us’ section to provide your details and we will get in touch with you.
- 7. How will I know that my order has been shipped?
When you place an order you will be supplied with an order confirmation number instantly via email, which you can use to track the order if you have any problems.
Once an order has been processed and payment has authorised, you will receive an order confirmation including shipment details via email. Order processing may take 2-3 days depending on the method of payment. If we cannot process or accept your order after payment, we will contact you by email or telephone.
- 8. How long will it take to receive my order, once I have paid?
Delivery times will depend on the location of delivery. All orders will be processed once the payment has been received. Order processing times will depend on the day the order was placed.
The estimated delivery times in Australia are in 5-8 business days (Monday through Friday) excluding Public holidays for normal shipping and 3 to 5 business days for express shipping.
The estimated delivery times to other countries are in 8-15 business days (Monday through Friday) excluding Public holidays for normal shipping and 3 to 5 business days for express shipping.
We encourage you to visit the "Your Account" section on our website to view the delivery (Change delivery to Order status since we don’t have delivery status in my account section) status of your Products.
- 9. Can I track my order?
Yes, you can track your order. You can use the “My Account” section on SimplyWholesale with your order number to track where your order is. Depending on the courier service used for your product, you will be advised of a tracking number, which you can use to track the product.
- 10. Can I pick up an order from a specified location?
If you wish to pick up your order, email Customer Services at SimplyWholesale. You will then be advised if your request has been accepted or not. This option will depend on the product and is at the discretion of SimplyWholesale.
- 11. Can I combine my Orders for Shipping?
You have the option to combine orders for a reduced shipping rate depending on the weight and dimensions of the products.
- 12. Do you offer express post?
Yes, we offer Express Post for certain products. You will be advised at checkout whether this option is available for your Product.
- 13. What if I need an item urgently?
If you require an item urgently, email the Customer Services department or use the ‘Contact Us’ form to find out the quickest way to get your product to you.