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Free Shipping Metro Australia Wide - Trusted Australian Supplier Since 2010 - Australian Stock - Bulk Discounts - Shipped Over 1 Million Parcels
Make more of every night with HAVEN, a hybrid mattress designed to feel comfortable where your body needs softness and steady where you need support. Gel memory foam gently cushions the shoulders, back and hips while adding a cooler, more comfortable feel as you settle in. Beneath the surface, individually responsive springs help keep your partner's movement more localised, so tossing, turning and different sleep schedules are less likely to disrupt your side of the bed. Reinforced edges let you stretch out closer to the sides, sit comfortably while getting ready, and use more of the mattress with confidence. A soft knitted cover with flowing white wave quilting gives HAVEN mattress an inviting touch and a refined, understated look that feels at home in master bedrooms, guest rooms and modern apartments. Practical details complete the experience, including a non-slip base that helps reduce everyday shifting and a bottom zipper that makes routine fabric care easier.
***NOT SUITABLE FOR CHILDREN UNDER 3 YEARS OF AGE***
Features
Gel Memory Foam Creates a More Cushioned, Contouring Sleep Surface
Reinforced Perimeter Gives You More Confidence Near the Edge
Soft-Touch Knitted Fabric Adds Comfort from the First Contact
Independent Springs Help Keep Partner Movement More Localised
Dual Edge Reinforcement Creates a Steadier, More Usable Perimeter
Non-Slip Base Helps Keep Your Mattress Better Positioned
Bottom Zipper Makes Everyday Fabric Care Easier to Manage
Specifications:
Giselle Bedding - HAVEN Series
Thickness: 25cm
Firmness: 7/ Firm
Colour: White
Queen : 153cm x 203cm x 25cm
Vacuum packaging: Item will expand to its normal shape within 48 hours after unpacking.
Assembly required: No
Number of packages: One
Package Content
Giselle Bedding Mattress X1
This product comes with 5 years warranty
Shipping Bulky Items - If the post code is out of Metro Zone or the courier cannot deliver to your area, we will get in touch if there is any extra shipping costs to pay after you place your order. Please check with us prior to placing your order if not sure.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
FREE Shipping in Australia - Dispatch 1-2 days
Shipping Information:
- Free Shipping Australia-Wide: Excluding Bulky Items (Outside Metro Area)
- New Zealand Shipping: A flat fee will be applied at checkout for shipping to New Zealand.
- Fast Deliveries: We ensure prompt delivery right to your door.
- Order Processing: Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.
- Shipping Times: Delivery times vary depending on your location. Most orders within Australia arrive in 3-8 business days.
Returns Information:
- Easy Returns: We want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 30 days of receipt.
- Return Conditions: Items must be returned in their original condition, unopened box, unworn and with all tags attached.
- Refund Process: Once we receive your return, we will process your refund less shipping/restocking fees within 3-5 business days to the original method of payment.
- Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- How to Return: To initiate a return, please contact our customer service team with your order number and reason for return. They will provide you with further instructions.
At Simply Wholesale, your satisfaction is what we strive for. Therefore, if you are not happy, we will persevere until you are 100% satisfied.
We realise that things don't always go as expected, and sometimes goods may have to be returned - a product may be defective, you may have received the wrong item, or perhaps you have just changed your mind.
If you would like to return product(s) to us, please read the instructions listed. Online purchases must be returned within 14 days and must be new, unused, and contain all original packing and accessories. You have to contact us within fourteen(14) days of receipt of the item to be eligible for a store credit or exchange (May be subject to postal charges). If you have passed the fourteen(14) day cut off point, you may only be eligible for exchange. It is crucial to understand our Return Policy and make certain the criteria are met before physically sending item(s) back to us. Please read our Terms and Conditions for further details.
Change of Mind
If you change your mind about a purchase or make an incorrect choice and notify us within 14 days of delivery, we will provide you with a store credit for unopened products once the product has been returned back to us. The criterion for the Change of Mind Policy is outlined below:
The product must be in an unopened, unused condition - suitable for resale
The store credit will be calculated as the product price paid minus the postage & re-stocking costs (Free Shipping order would incur subtraction of $9.95 and Express Post order would incur subtraction of $15.00) for products under $50 in value but more than $10.
If item is less than $10 in value, then $4.95 will be taken away as shipping and re-stocking fee.
If item is less more than $50 in value but less than $100, then $19.95 will be taken away as shipping and re-stocking fee.
If item is less more than $100 in value but less than $500, then $49.95 will be taken away as shipping and re-stocking fee.
Risk of loss or damage to the product will not be assumed by Simply Wholesale until the product has been accepted back into our warehouse
Product Exclusions: The Change of Mind Policy does not apply to: undergarments and jewellery
Faulty Products - If a product is wrongly described, different from a sample shown or is defective, we will offer you a choice between a new replacement item or a full store credit. Please note that any incorrectly sent items will need to be returned in original, unused condition.
Damaged Products - If your item arrives damaged or 'dead on arrival', we will arrange a replacement or full refund at our cost.
How to request a return for wrongly described or defective item purchased at www.simplywholesale.com.au:
STEP 1.
Please contact us within fourteen (14) days of receipt of the item via our online contact form or by Contact Us section stating your order number, the item(s) you wish to return and details of the problem.
STEP 2.
Our Customer Services Team, provided you comply with this returns policy, will then issue a Returns Confirmation. Please send the item to the specified address with the Returns Confirmation specified on the outer packaging. The returns confirmation is valid for fourteen (14) days so please return the item immediately.
STEP 3.
Once the item is received by us, and provided the returned item meets our conditions, we will provide you with a store credit or a replacement product. In some cases extra postal charges may be incurred. You will be notified of this before the product is sent out to you. This will be done within 7 business days of receiving the item from you.
How to request a return for any product purchased through a deal site, company affiliated with Simply Wholesale:
Due to the discounted nature of the product and the involvement of the secondary party ie. the deal company, you will not be eligible for a refund or store credit if you purchased from a deal site or company. You will only be eligible for an exchange if a product is deemed to be faulty or damaged by the Simply Wholesale team.
STEP 1.
Please contact us within fourteen (14) days of receipt of the item via our online contact form or by Contact Us section stating your order number, coupon number and deal site where the item(s) was purchased with details of the problem.
STEP 2.
Our Customer Services Team, provided you comply with this returns policy, will then issue a Returns Confirmation. Please send the item to the specified address with the Returns Confirmation specified on the outer packaging. The returns confirmation is valid for fourteen (14) days so please return the item immediately.
STEP 3.
Once the item is received by us, and provided the returned item meets our conditions, we will provide you with a replacement product. Extra postal charges may be incurred and must be payable before the product is dispatched. You will be notified of this before the product is sent out to you. This will be done within 7 business days of receiving the item from you.
Warranty and Claims
Warrantable Items.
A warrantable item is one which is covered by a manufacturer's warranty which may offer additional protection against product failure to that offered by SimplyWholesale’s returns policy. Many of brand-name electrical items, mobile phones, computers and IT products are covered by manufacturer's warranties.
Warranty claims are handled by the manufacturer directly so please contact them immediately an issue arises and follow their Returns Policy and Instructions. If you require any assistance or their contact details please feel free to contact us via our online contact form or customer services department stating your order number, the item(s) you are wishing to return and details of the problem.
International Import Items.
Products imported to Australia directly by SimplyWholesale MAY NOT be covered in Australia by the warranties offered in the country of origin. Under these circumstances, SimplyWholesale will assist customers to locate and contact the appropriate overseas manufacturer or distributor in the country of origin for a period of ninety (90) days after the placement of the original order with us.
The warranty of each product will vary and will be stated in the product description.
Please contact the SimplyWholesale customer services team for more information.
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