Wow.. I am surprised but concerned if I did the right thing after contacting support as they told me bad news for the delivery delivery
I've bought several training weapons & this one is the best - strong, straight & effective.
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Free Shipping Metro Australia Wide - Trusted Australian Supplier Since 2010 - Australian Stock - Bulk Discounts - Shipped Over 1 Million Parcels
FOAM PET STAIRS SET WITH 5-TIER AND 3-TIER DOG RAMPS FOR SMALL AND OLD DOGS
Provide Convenience and Versatility for Both You and Your Furry Friend!
This 2-in-1 pet ramp set includes a 5-tier dog ramp and a 3-tier dog ramp. 2 stairs with different heights are suitable for different furniture, and 2 stairs can be stored together when not in use. Transported in vacuum compression packaging, these ramps regain their original shape within 24-48 hours. Besides, with the soft chenille fabric surfaces and high-density 30D sponge filling, the stairs provide optimal comfort and support. Additionally, the anti-slip bottom is adorned with paw prints, providing additional stability and preventing any unwanted movement. Besides, the cover with zippered can be easily removed and we provide a pet hair remover brush for daily cleaning. And in contrast to hard stairs and long-ramp stairs, our foam dog ramp is helpful for reducing strains on pets' joints while ensuring good safety. Make life easier for your furry friends with our multifunctional dog ramps.
Combo Pack and Vacuum Compression Packaging: The package includes 2 stairs-the 5-tier foam dog ramp measures 83 x 40 x 56 cm (L x W x H), and the 3-tier foam dog ramp measures 40 x 40 x 28 cm (L x W x H). Besides, they adopt vacuum compression packaging and all you need to do is unpack the sponge and wait about 24-48 hours to recover.
Non-Slip and Soft Material: The foam dog stairs adopt soft chenille fabric surfaces and anti-slip bottoms with paw prints, which provide a comfortable touch while increasing friction, ensuring excellent stability and safety. Moreover, the ramps are filled with high-density 30D foam, providing soft yet strong support for your lovely pets.
Gentle Slope Design and Wide Steps: In contrast to the traditional dog stairs that have sharp corners or tend to put pressure on joints, our foam dog ramp features a gentle arch slope design, which would be much easier to climb up or down. Moreover, there are no corners or edges for safety and each step has a large area, providing ample space for your pet to maneuver.
Easy Cleaning: The pet stairs adopt a detachable and machine-washable cover, which is convenient for deep cleaning. And the package also includes a practical pet hair remover brush, which can effectively capture fluff or pet hair sticking to the surface of the fabric.
Multipurpose Design: The foam dog stairs combo set can be a good helper for small dogs, short-legged dogs, injured pets, older cats, or pets with joint pain. The multifunctional 5-tier and 3-tier pet stairs with different heights are suitable for different furniture, such as sofa side, stool side, bedside, or windowsill. Also, it would create a funny cat or dog tunnel for recreation.
FEATURES
The 5-tier and 3-tier ramps are suitable for placing near furniture of different heights
The vacuum compression keeps the foam in good condition during transportation
2 ramps can be placed together to use or split into 2 dog ramps for different needs
The top chenille fabric surface adds friction, effectively prevent pets from slipping
The high-density 30D sponge provides soft and comfy support, not easy to deform
The bottom with paw prints prevent the ramp from moving when pets climb
The cover features zippers on the bottom, easy to detach, machine-washable
Designed with a pet hair remover brush, keep your sofa, clothes, or carpet clean
The pet ramp can be placed on the bedside, sofa side, stool side, windowsill, etc
Suitable medium and small pets, such as dogs, cats, rabbits, piggies, and more
Create a fun and interactive space for your cats to explore by forming a tunnel
SPECIFICATIONS
Available Colour: Coffee, Grey
Material: Chenille Fabric, Sponge
Size of the 5-Tier Dog Ramp: 83 x 40 x 56 cm (L x W x H)
Size of the 3-Tier Dog Ramp: 40 x 40 x 28 cm (L x W x H)
Ground Clearance of Each Tier (5-Tier Dog Ramp): 12 cm, 24 cm, 36 cm, 48 cm, 56 cm
Ground Clearance of Each Tier (3-Tier Dog Ramp): 11 cm, 21 cm, 28 cm
Weight Capacity of the 5-Tier Dog Ramp: 30 kg
Weight Capacity of the 3-Tier Dog Ramp: 20 kg
Net Weight: 4 kg
PACKAGE CONTENTS
1 x Foam Dog Stairs
1 x Pet Hair Remover Brush
1 x User's Manual
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FREE Shipping in Australia - Dispatch 1-2 days
Shipping Information:
- Free Shipping Australia-Wide: Excluding Bulky Items (Outside Metro Area)
- New Zealand Shipping: A flat fee will be applied at checkout for shipping to New Zealand.
- Fast Deliveries: We ensure prompt delivery right to your door.
- Order Processing: Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.
- Shipping Times: Delivery times vary depending on your location. Most orders within Australia arrive in 3-8 business days.
Returns Information:
- Easy Returns: We want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 30 days of receipt.
- Return Conditions: Items must be returned in their original condition, unopened box, unworn and with all tags attached.
- Refund Process: Once we receive your return, we will process your refund less shipping/restocking fees within 3-5 business days to the original method of payment.
- Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- How to Return: To initiate a return, please contact our customer service team with your order number and reason for return. They will provide you with further instructions.
Due to the size and weight of this item (10kg or more), we're unable to accept returns or exchanges if you change your mind.
If your item arrives faulty, damaged or not as described, you're still covered. Please contact us within 14 business days of delivery with photos of the issue.
At Simply Wholesale, your satisfaction is what we strive for. Therefore, if you are not happy, we will persevere until you are 100% satisfied.
We realise that things don't always go as expected, and sometimes goods may have to be returned - a product may be defective, you may have received the wrong item, or perhaps you have just changed your mind.
If you would like to return product(s) to us, please read the instructions listed. Online purchases must be returned within 14 days and must be new, unused, and contain all original packing and accessories. You have to contact us within fourteen(14) days of receipt of the item to be eligible for a store credit or exchange (May be subject to postal charges). If you have passed the fourteen(14) day cut off point, you may only be eligible for exchange. It is crucial to understand our Return Policy and make certain the criteria are met before physically sending item(s) back to us. Please read our Terms and Conditions for further details.
Change of Mind
If you change your mind about a purchase or make an incorrect choice and notify us within 14 days of delivery, we will provide you with a store credit for unopened products once the product has been returned back to us. The criterion for the Change of Mind Policy is outlined below:
The product must be in an unopened, unused condition - suitable for resale
The store credit will be calculated as the product price paid minus the postage & re-stocking costs (Free Shipping order would incur subtraction of $9.95 and Express Post order would incur subtraction of $15.00) for products under $50 in value but more than $10.
If item is less than $10 in value, then $4.95 will be taken away as shipping and re-stocking fee.
If item is less more than $50 in value but less than $100, then $19.95 will be taken away as shipping and re-stocking fee.
If item is less more than $100 in value but less than $500, then $49.95 will be taken away as shipping and re-stocking fee.
Risk of loss or damage to the product will not be assumed by Simply Wholesale until the product has been accepted back into our warehouse
Product Exclusions: The Change of Mind Policy does not apply to: undergarments and jewellery
Faulty Products - If a product is wrongly described, different from a sample shown or is defective, we will offer you a choice between a new replacement item or a full store credit. Please note that any incorrectly sent items will need to be returned in original, unused condition.
Damaged Products - If your item arrives damaged or 'dead on arrival', we will arrange a replacement or full refund at our cost.
How to request a return for wrongly described or defective item purchased at www.simplywholesale.com.au:
STEP 1.
Please contact us within fourteen (14) days of receipt of the item via our online contact form or by Contact Us section stating your order number, the item(s) you wish to return and details of the problem.
STEP 2.
Our Customer Services Team, provided you comply with this returns policy, will then issue a Returns Confirmation. Please send the item to the specified address with the Returns Confirmation specified on the outer packaging. The returns confirmation is valid for fourteen (14) days so please return the item immediately.
STEP 3.
Once the item is received by us, and provided the returned item meets our conditions, we will provide you with a store credit or a replacement product. In some cases extra postal charges may be incurred. You will be notified of this before the product is sent out to you. This will be done within 7 business days of receiving the item from you.
How to request a return for any product purchased through a deal site, company affiliated with Simply Wholesale:
Due to the discounted nature of the product and the involvement of the secondary party ie. the deal company, you will not be eligible for a refund or store credit if you purchased from a deal site or company. You will only be eligible for an exchange if a product is deemed to be faulty or damaged by the Simply Wholesale team.
STEP 1.
Please contact us within fourteen (14) days of receipt of the item via our online contact form or by Contact Us section stating your order number, coupon number and deal site where the item(s) was purchased with details of the problem.
STEP 2.
Our Customer Services Team, provided you comply with this returns policy, will then issue a Returns Confirmation. Please send the item to the specified address with the Returns Confirmation specified on the outer packaging. The returns confirmation is valid for fourteen (14) days so please return the item immediately.
STEP 3.
Once the item is received by us, and provided the returned item meets our conditions, we will provide you with a replacement product. Extra postal charges may be incurred and must be payable before the product is dispatched. You will be notified of this before the product is sent out to you. This will be done within 7 business days of receiving the item from you.
Warranty and Claims
Warrantable Items.
A warrantable item is one which is covered by a manufacturer's warranty which may offer additional protection against product failure to that offered by SimplyWholesale’s returns policy. Many of brand-name electrical items, mobile phones, computers and IT products are covered by manufacturer's warranties.
Warranty claims are handled by the manufacturer directly so please contact them immediately an issue arises and follow their Returns Policy and Instructions. If you require any assistance or their contact details please feel free to contact us via our online contact form or customer services department stating your order number, the item(s) you are wishing to return and details of the problem.
International Import Items.
Products imported to Australia directly by SimplyWholesale MAY NOT be covered in Australia by the warranties offered in the country of origin. Under these circumstances, SimplyWholesale will assist customers to locate and contact the appropriate overseas manufacturer or distributor in the country of origin for a period of ninety (90) days after the placement of the original order with us.
The warranty of each product will vary and will be stated in the product description.
Please contact the SimplyWholesale customer services team for more information.
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Fits in perfectly with our balcony fence
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Awesome
Great product. Prompt delivery
Amazing!
The price, the delivery, the customer service (answering a query) and the actual product.
My showers are now heavenly!
I can not recommend Simply Wholesale enough!
Wow.. I am surprised but concerned if I did the right thing after contacting support as they told me bad news for the delivery delivery
I've bought several training weapons & this one is the best - strong, straight & effective.
